COVID-19: NOTICE TO ALL PATIENTS

Dear All,

As you will have heard, dental practices in the UK are allowed to re-open from the 8th June. The health and safety of our patients and staff are paramount, and we will therefore be making a number of changes to our service in line with the latest COVID-19 policies. We therefore ask you to kindly bear with us as we will initially be running a reduced by-appointment-only service dealing with dental emergencies, urgent open courses of treatment and filtering through any backlog as a result of the lockdown. We will be contacting patients that have open courses of treatments and rearranging their appointments.

There have been numerous changes in our guidelines necessary to maintain patient safety during the COVID-19 pandemic, as a result our service is limited for the foreseeable future, we will be slowly increasing our availability for routine care to normalise our services. In the meantime we are open and providing urgent care, if you have a dental emergency please call us on 0208 303 4077 or NHS 111 out of hours.

We would also like to ask that you kindly pay attention to the following changes:

  1. Please only arrive at the practice if you have an appointment. If you do not have an appointment and wish to speak to someone please contact us via telephone or email:reception@bexleyheathdental.co.uk.
  2. Please arrive a few minutes before your appointment and a member of staff will greet you. You will be provided with an alcohol hand rub and escorted to your treatment surgery.
  3. Please maintain social distancing of 2 metres while on-site. We kindly ask you not to bring any other members of your family or friends with you to your appointment. If your child is attending the practice for an appointment, then we ask for only one escorting adult to attend with them.
  4. To avoid large queues at the desk and build-up of traffic within the practice, for your safety we ask that you call back to book any follow-up appointments. Please bring your own pen to fill out any necessary forms.
  5. We would also like to ask that all payments aremade by card where possible for cross-infection reasons.
  6. If you are a patient classed as at risk or shielding, please advise the receptionist when making an appointment.
  7. If you have any COVID-19 symptoms, you should not attend the practice

For orthodontic patients, please note that we will contact you on Thursday 4th June in order to rebook your appointments. Again we kindly ask for your patience and flexibility when re-booking appointments, as the lockdown has inadvertently lengthened treatment times and we will endeavour to do our best to get everyone's treatment back on track.

Thank you for your understanding and we are looking forward to welcoming you once again into the practice.

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