COVID-19: NOTICE TO ALL PATIENTS

Dear All,

As you will have heard, dental practices in the UK are allowed to re-open from the 8th June. The health and safety of our patients and staff are paramount, and we will therefore be making a number of changes to our service in line with the latest COVID-19 policies. We therefore ask you to kindly bear with us as we will initially be running a reduced by-appointment-only service dealing with dental emergencies, urgent open courses of treatment and filtering through any backlog as a result of the lockdown. We will be contacting patients that have open courses of treatments and rearranging their appointments.

There have been numerous changes in our guidelines necessary to maintain patient safety during the COVID-19 pandemic, as a result our service is limited for the foreseeable future, we will be slowly increasing our availability for routine care to normalise our services. In the meantime we are open and providing urgent care, if you have a dental emergency please call us on 0208 303 4077 or NHS 111 out of hours.

We would also like to ask that you kindly pay attention to the following changes:

  1. Please only arrive at the practice if you have an appointment. If you do not have an appointment and wish to speak to someone please contact us via telephone or email:reception@bexleyheathdental.co.uk.
  2. Please arrive a few minutes before your appointment and a member of staff will greet you. You will be provided with an alcohol hand rub and escorted to your treatment surgery.
  3. Please maintain social distancing of 2 metres while on-site. We kindly ask you not to bring any other members of your family or friends with you to your appointment. If your child is attending the practice for an appointment, then we ask for only one escorting adult to attend with them.
  4. To avoid large queues at the desk and build-up of traffic within the practice, for your safety we ask that you call back to book any follow-up appointments. Please bring your own pen to fill out any necessary forms.
  5. We would also like to ask that all payments aremade by card where possible for cross-infection reasons.
  6. If you are a patient classed as at risk or shielding, please advise the receptionist when making an appointment.
  7. If you have any COVID-19 symptoms, you should not attend the practice

For orthodontic patients, please note that we will contact you on Thursday 4th June in order to rebook your appointments. Again we kindly ask for your patience and flexibility when re-booking appointments, as the lockdown has inadvertently lengthened treatment times and we will endeavour to do our best to get everyone's treatment back on track.

Thank you for your understanding and we are looking forward to welcoming you once again into the practice.

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Patient Testimonials

What People Say

At first I was a bit nervous about having braces again and it wasn’t so easy to get used to them in the first few weeks. But now that I see the results I am so happy to have done it! When I was younger I had braces on my upper and lower teeth and kept it for about two years. After completing the treatment [at a different dentist practice], I suffered a very poor service and didn’t get retainers to maintain my alignment. As a result, my teeth began to move and I started to feel complexed about it. A few months ago I decided to get information about available treatments and met with Dr Ahssan Sarvestani. I decided to go for the CFAST (cosmetic tooth alignment) treatment and wore the braces for about five months. At first I was a bit nervous about having braces again and it wasn’t so easy to get used to them in the first few weeks. But now that I see the results I am so happy to have done it! Dr Sarvestani has always been very professional, explaining everything in a calm and clear manner. Dental nurse Bridget Stuart who was at almost all of my appointments was also very pleasant and attentive! The Bexleyheath Dental Practice offers an excellent customer service and great quality of work. It is a pleasure to have them as my surgery! I would recommend their service to anyone.

Jennifer Iglesias

I would not hesitate to recommend them to anyone I came along to The Dental Practice to find out some information with regard to implants, I saw Dr Hussein Shaffie, who explained every stage of the process and gave me a plan to take home and look at. Every appointment during my treatment was made as pleasant as possible by the friendly staff and expert care, and I am delighted with the end result. I would not hesitate to recommend them to anyone.

Mr James Gibbs

Had outstandingly good experience Had outstandingly good experience. Reception staff and dental nurses kind and friendly. Dentists superb. Pleasant and clean practice always seen on time. No improvement whatsoever necessary.

Tracy Arnold Bexleyheath

I would highly recommend this Dental Surgery We were lucky enough to find the Dental Practice when we were ringing around trying to find an NHS dentist. It seems that we struck gold, as the receptionists make you feel welcome as soon as you walk through the door, and our dentist Ahssan is amazing. As an extremely nervous patient, his reassuring manner and gentleness soon puts you at ease. He explains exactly what he is going to do and what treatments are available. When I had a very painful toothache just recently, I phoned the Dental Practice and the receptionist arranged an appointment for the same day. Ahssan temorarily filled the tooth to help alleviate the pain, and then arranged for me to have the tooth extracted under sedation (as he knew how nervous I was). The extraction was arranged for the following Tuesday, and I can honestly say that it was totally painless. I would highly recommend this Dental Surgery, as everybody who works there "goes the extra mile" to make going to the dentist as painless and pleasant as possible.

Maureeen Bruce

Very good and are prepared to explain Up to now I have been well satisfied. The dentists I have seen so far have been very good and are prepared to explain what they consider to be necessary as treatment and how it is to be done. They also explain what the cost will be before they start. The nurses working with them also have been well up to what I would expect. You ladies on reception are always efficient, helpful and cheerful. It is, I know, very difficult to deal with the public. Everyone is different and may have problems that you are not aware of. From my observations you seem to manage very well. After all, you even put up with me and still smile. All the best.

John True

I can not thank you all enough I am possibly one of the most nervous patients the practice have ever had. However from the moment I step into reception the ladies put me at ease, and when it is time to see Gita who has helped me through many a "shaky" moment, the nurses guide me in encouraging me all the way. I can not thank you all enough as I believe my daughter who loves going to the dentist would have been as bad as me if it wasn't for the kind hearted staff at the surgery. Thank you

Sarah Hobday (Sidcup)

So professional I am absolutely petrified of dentists, so when I had to have a ‘Root canal’ and a ‘tooth extraction’ everyone from the dentist, dental nurse and reception girls were all so professional, patient and so kind.

Fiona Smith

Thank you for giving me back my smile again Thank you for giving me back my smile again. I was so very pleased with the results you achieved at the end of my dental treatment. My false teeth looked so natural and you matched them up with my own teeth so well. I feel so much more confident now. You are an excellent dentist. I would like to thank Dr Shaffie who gave me my sedation, he completely relaxed me and told me exactly what he was going to do, so I felt I was in very safe hands. Thank you once again Gita, I really do appreciate it. I will certainly recommend you to my family and friends.

June Coe, Bexleyheath

My teeth are in the best hands possible I hate going to the dentist, I mean, who doesn't? but recently I have had several trips due to my diabetes as it is causing all sorts of problems with my teeth. I've had a root canal and a filling done in the past month (although it may not sound a lot, it required a few trips!) and I've dreaded the short walk up to the surgery. The dentist who did the work was Dr Kasha Stepien, and she is the main reason I am writing this letter. I have never met anyone in the medical field as kind, considerate and genuinely caring as her. When I had the first part of my root canal done, I was inconsolable, I was in shock that I had to have it done and I had no one else there with me. I was crying, shaking felt weak and would have willingly lived with the astronomical pain my teeth were dishing out. Dr Stepien, who also enlisted the help of her assistant, another dentist and her assistant kept a close check on me whilst the 3 injections I had took effect. Being on quite a lot of medication, 18 years old and frightened about my treatment, it was clear she didn't want to take any risks. I have had 3 trips back after that, one to finish the root canal, one to have my teeth cleaned and one to have a filling. Needless to say those 3 trips weren't as horrifyingly as the first, but the emotional effects from it were still there. So when you walk into the room to see your dentist with a genuine smile and asks how you are after the last time, it makes a world of difference. Although its been less than a couple of weeks, my teeth do feel like they're improving, so hopefully my next trip is just for a clean. But I know if I do need treatment, my teeth are in the best hands possible.

Gemma Burnsted, Bexleyheath

Absolutely fantastic The treatment we have received at Bexleyheath Dental Practice has been absolutely fantastic. The staff are reassuring and kind, they always go out of their way to put you at ease. The atmosphere in the surgery is relaxing and calm, we would highly recommend the practice to anyone.

Giles Wright, Bexleyheath

Wonderful service Just a brief note to say thank you very much for the splendid treatment I received from your staff and indeed yourself, when I called into the surgery today. From the reception hall to your charming assistant who x rayed me, to the actual treatment itself, I was treated with warmth and respect and therefore felt I had to write and congratulate you on the wonderful service you render. I shall be there again in 6 months time.

Errol Vertanness, Bexleyheath

A very pleasant and friendly experience I have been attending Bexleyheath dental since November 2004, I have found my visits there to be a very pleasant and friendly experience where I have been made to feel at ease. The staff are very caring and willing to go the extra mile if need be and also to be very professional. I would recommend this surgery to anyone.

Mr Stephen Pye Bexleyheath

Polite, efficient and helpful The staff are wonderful, polite, efficient and helpful. The dentist Hussein is always willing to see you even at short notice I cannot praise him enough. I don’t know what I would do if he was to leave.

Mrs Jacqueline Crutchfield

An immediate sense of calm and friendliness When I first visited Dr Shaffie it had been nine years since I had been to the dentist and I was very nervous. I only went because I was in excruciating pain. Dr Shaffie managed to reassure me that everything would be alright and I can honestly say it was the first injection I had ever had that didn’t hurt. He took time applying it and I can honestly say I didn’t feel thing even the drilling. I decided there and then that I was going to visit the dentist on a regular basis, as I was so glad I had found one I could trust. From the minute you walk into this surgery you feel an immediate sense of calm and friendliness, kindness and encouragement. The waiting areas are clean bright inviting and relaxing. What more can I say!

E Noseda Pearce

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